Frequently Asked Questions

BrandThreads helps businesses bring their brand to life through apparel.

You can customise individual products online or work with our team to create a coordinated branded range for your team, customers or community.

BrandThreads was created by the team behind EduThreads and is backed by years of experience in sourcing, decoration, online ordering and fulfilment.

Start a Brand is for businesses that want help creating a more coordinated or ongoing apparel range. Our team can help with product selection, branded concepts, pricing and the way your range is ordered.

It can be used for team clothing, workwear, customer merchandise, new-starter packs, events or an online branded range.

You can begin with a single customised item or create a broader range that grows with your business.

There is no minimum order quantity for most stocked garments using our standard print or embroidery options.

Custom-manufactured and sublimated products may require minimum quantities. These requirements will be confirmed as part of your quote.

• T-shirts
• Polo shirts
• Business shirts
• Hoodies and sweatshirts
• Jackets and outerwear
• Workwear and hi-vis
• Hospitality apparel
• Headwear
• Bags and accessories
• Customer merchandise

Product availability, colours and sizes vary between styles.

Plain products are also eligible for returns or exchanges where they meet our return conditions.

You can choose print or embroidery, upload your logo, select its position and review the total order price before checkout.

For first-time decorated orders, you will receive an artwork proof to approve before production begins.

Decoration pricing may vary depending on the products, quantities, branding methods and logo positions selected.

Eligible plain samples can be returned within 30 days where they remain unworn, unwashed, tagged and in their original condition. Where arranged with our team, the sample value may instead be credited towards your decorated order.

Please check the size chart carefully before ordering. Decorated products cannot be exchanged if the wrong size is selected because they have been created specifically for you.

The best option depends on the garment, artwork and intended use.

Embroidery provides a professional and durable finish and is commonly used on polos, shirts, jackets, caps and workwear. Printing is often better for larger artwork, detailed graphics, multicolour designs and lightweight garments.

Our team can recommend the most suitable method if you are unsure.

These products require additional production time and may have minimum quantities. Contact our team for a quote and estimated delivery timeframe.

Preferred formats include:

• PDF
• AI
• EPS

High-resolution PNG files may also be suitable. Upload the best-quality version you have and our artwork team will review it before production.

The proof allows you to check the logo, colours, size and position. Production will not begin until the proof has been approved.

This keeps repeat orders faster and helps maintain consistent branding.

Common positions include the left chest, right chest, sleeve, front and back. Additional decoration positions are priced separately.

However, small colour differences can occur between screens, garment fabrics, production batches and different decoration methods. Embroidery thread, printed ink and sublimated fabric may each reproduce the same brand colour slightly differently.

Once production has started, changes and cancellations are no longer available. Please check your artwork proof carefully, as BrandThreads cannot cover the cost of remaking products where incorrect artwork or details were supplied and approved by the customer.

Pricing depends on:

• The garment selected
• The number of items ordered
• The decoration method
• The size and complexity of the artwork
• The number of branding positions

Your full order price will be displayed before checkout or provided as part of a quote for more complex work.

Applicable pricing will be displayed during ordering or included in your quote. Custom-manufactured and sublimated products are quoted separately.

• Everyday team apparel
• Corporate clothing
• Trade and hi-vis workwear
• Hospitality apparel
• Customer merchandise
• Event and promotional clothing
• New-starter packs
• Seasonal products
• Headwear, bags and accessories

The range can be created for your team, your customers or both.

Your products, colours, logos and decoration positions are set in advance so each order remains consistent with your brand.

Approved artwork and branding details are retained, making it easier to reorder existing products or introduce new ones later.

Most plain, printed and embroidered orders are processed in approximately five business days.

For first-time printed or embroidered orders, this timeframe begins after artwork approval. For plain products and orders placed through an existing approved BrandThreads range, it begins when the order is placed.

Custom-manufactured and sublimated products take longer. A timeframe will be provided with your quote.

• Standard delivery: $9
• Express delivery: $14
• Free standard delivery: Orders over $250 after discounts, including GST

Orders qualifying for free standard delivery can upgrade to express by paying the difference.

Please allow approximately three to five business days after dispatch for delivery. Regional, remote and carrier-affected deliveries may take longer.

We currently deliver within Australia using Australia Post and Aramex. International shipping is not currently available.

14 Trinity Way

Pakenham VIC 3810

Collection is available Monday to Friday between 8:00 am and 4:00 pm.

Please wait until you receive an email and SMS confirming that your order is ready.

Returns and exchanges are available within 30 days for plain, undecorated products only.

Products must be unworn, unwashed, tagged, in their original packaging and free from marks, odours, hair or damage.

Return postage is paid by the customer. Please lodge a return request through your BrandThreads account before sending or returning anything.

This also applies where the wrong size, colour, artwork or branding position was selected and approved by the customer.

Include your order number, a description of the issue and clear photographs. Our customer-service team will review the request and arrange the most appropriate solution.

Please do not send anything back until our team provides return instructions.